The biggest benefit since moving to IT support from Burnt Orange Solutions would be having the assurance that if something goes wrong or something unexpected happens, we have a team of professionals to support us in getting back up and running quickly and with minimal issues.
The difference with Burnt Orange Solutions is they provide consistency and reliability. Previously we contracted IT services that resulted in delays and inconsistent service which would leave
us with unresolved issues for periods of time which would affect our ability to operate properly. With Burnt Orange Solutions we receive timely attention when we need it.
If someone was on the fence about going with Burnt Orange Solutions, I would say that they would receive friendly, personable service when and as they need it, and above all, peace of mind
that their IT needs would be attended to.
– Cameron Fraser, The Lighthouse
Gareth at Burnt Orange today was very responsive. He worked quickly and spent time trying to find an answer to my computer problem. He was efficient knowledgeable and very helpful.
– Adina Wilson, Trusted Marketing, Saskatoon
Burnt Orange Solutions encouraged us to consider moving to Microsoft Office 365 in the summer of 2019. This was possible after BOS helped us work to improve our technology performance. We
agreed to the transition to Office 365, and were so very grateful for it especially during this pandemic. We have been able to connect easily with coworkers and people we support while working
remotely from home, or in distanced ways in our offices. We have benefitted from the Teams platform to hold virtual meetings, and the chat functions to have ways to share ideas and stay connected with our colleagues. It has been a game changer in this pandemic.
Burnt Orange Solutions is incredibly responsive to our requests for assistance, and speaks in a friendly, easy to understand manner to ensure we always understand the issue and the possible solutions. This helps us make informed decisions.
IT support is so important to the operations of any organization. And therefore, a switch can cause apprehension. All I can say is we are so glad that we have BOS support now!!
– Christina Martens-Funk CPA, Director of Finance, Saskatoon
Association for Community Living
Burnt Orange Solutions has for years provided us with a personalized service, their ability to listen and learn about our needs and fulfill them is a great asset to us.
This biggest benefit to us is the knowledge that our client data is secure, safe and if needed, can be recovered in minutes. As a law firm, our client data needs to be kept safe, Burnt Orange Solutions provides a second to none security service. If an IT disaster strikes do you have confidence in your IT provider to rectify it quickly with minimal disruption to your business? We do!
– Jim Turner, STM Law
Burnt Orange Solutions has treated us with the utmost respect and has done a great job learning how our business runs to only put in what our company needs. We are a small company that is
growing, and BOS has done a great job at putting things in place as we need them.
I think the turnaround time on things has impressed us the most. BOS has always come through on their timelines of doing something we need.
The biggest benefit for us is because there is so much changing with IT on a day-to-day basis. And us not having the knowledge and frankly the time to handle this on our own. Having BOS handle this for us has allowed us to focus on what we need to and we trust BOS to handle our IT needs.
– Cindy Regier, Director, Clear Health Solutions
The knowledge available to us in the Burnt Orange team is excellent, we are relaxed knowing they are always on hand to help when we need. Having experienced poor service from other computer companies in Saskatoon, it is a breath of fresh air to have immediate help from Burnt Orange Solutions when we need it. We are completely happy with our decision to make the switch to Burnt Orange, a positive improvement over numerous previous IT support companies.
– Kelly Turanich, Turanich Acquisitions Management Inc
The peace of mind, knowing our IT is secure, stable and all ourdata is backed up is invaluable. When we do have issues, which is very rare now, the response time from Burnt Orange Solutions is great. The knowledge of the engineers has never been in doubt. The Burnt Orange Solutions team nearly always solve our problems the first time we call them, our previous supplier sometimes had us waiting for days. The service we receive from Burn Orange Solutions is second to none, couple that with the cost, which is more than we were previously paying, but the value I see is obvious. Burnt Orange Solutions is the smart choice, I have recommended them to peers before and I will continue to do so.
– Gordy Ouellette, City Centre Bingo
Prompt contact and quick service knowledgeable and thorough tech support in dealing with the problem and checking to see if everything was resolved professional and polite.
– Jean Machnee, Saskatoon Christian School
Before we switched to BOS we had daily issues with our computers. We would call our supplier at the time and they would take a long time to get back to us and when they did would finally get back to us they were condescending and half the time they would blame us for the problem. With BOS we call and almost always they answer the phone if they can’t answer right away we get a call back almost always within an hour or less. The engineers explain things in terms we understand and quickly rectify any issues we have. (most of the issues we have now are 5 minute or less repairs for them or at least that’s what we see). Our computers just work, if fact we tend to take them for granted now. Kay and Gareth work behind the scenes to make sure we are always up and running. Not once have I regretted the decision to change to BOS. As people I enjoy working with Gareth and Kay they are down to earth, very trustworthy and knowledgeable. On a business level they took the time to get to know my business and my needs and they anticipate my needs unusually before I do. Burnt Orange Solutions have always provided me with great value for my dollars spent. Don’t hesitate to make the change today. It’s great to come to work and have our systems always running rather than coming to work and wanting to throw my computer out the window.
– Jeff Bolton, JOB Heating and Air Conditioning, Saskatoon
The biggest benefit we have gained from has been the consolidation of all our IT services. Having our IT services managed by a single entity ensures that if problems arise our provider completely understands our entire system. Burnt Orange Solutions is the most responsive & knowledgeable IT provider I have ever worked with. They understand our needs and how best to manage them.
– Bryan Legrow, Mine Supply, Saskatoon