Why The ‘Break-Fix’ IT Services Model is Not The Best Option For Businesses
Our Saskatoon IT Tips are from the Trusted professionals at Burnt Orange Solutions. We promise to have a one-hour response time for all your Saskatoon IT support needs. Honesty and respect are important to us. In our latest IT Expert tip Article, Gareth explains why the ‘break-fix’ IT services model is not the best option for businesses.
The ‘Break-Fix’ IT Services Model is Not The Best Option For Businesses
The ‘break-fix’ IT services model refers to IT services being provided and billed to customers as needed. The ‘break-fix’ model is a reactive approach to IT management. The following are reasons why the ‘break-fix’ model is not the best option for businesses.
Under the ‘Break-Fix’ Model Costs are Unpredictable
From one month to the next, IT service costs could vary significantly. There may be recurring IT issues one month, and the next none at all. With unpredictable costs, budgeting is impossible for businesses.
In addition, the IT services company has no incentive to resolve problems quickly as they are getting paid by the hour. The more problems and call-outs there are, the more your IT services company will profit. This is not cost-effective for you as a business.
Long Service Times
Under the ‘break-fix’ IT services model, long service times are present. At any given time, all consultants may be busy dealing with clients. This causes uncertainty about response and repair times for your business. With no guarantees as to when a consultant will be available, your IT problem or network outage may not be dealt with in a timely manner. Network outages pose a great risk that your business may not be able to maintain operations, which could greatly jeopardize its reputation.
Long service times also occur under the ‘break-fix’ model because there is no incentive to manage efficiency. Your IT consultant might assign a lower-paid technician to deal with your IT problem. This technician is likely less efficient than a more experienced consultant, resulting in more call-outs and the problem taking longer to fix.
Lack of Investment In Network
Under the ‘break-fix’ IT services mode, there is a lack of investment in your business’s IT network. Your IT consultants are only called when problems strike, so there is no incentive to be involved in the future development of your business. The ‘break-fix’ model only provides a fix to a specified problem, and will not provide IT recommendations that are beneficial long term for your business operations.
With the ‘break-fix’ model, you’ll ultimately end up paying for a pound of “cure” for problems that could have easily been avoided with an “ounce” of prevention. Overall, the ‘break-fix’ IT services model is neither time nor cost-effective for businesses, and tends to work in favour of the service provider.
We hope this article gave you some insight. If you want to ensure your business’s IT security, contact the Trusted Saskatoon IT professionals at Burnt Orange Solutions and we can take IT worries off your plate.
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